Privacy Policy

Sonix OS Media & Distribution (“Sonix OS”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect through this website and our services, why we collect it, how we use and protect it, and the rights you have. We handle personal information in accordance with Québec’s Act respecting the protection of personal information in the private sector (as amended by Law 25), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other laws that apply.

1. Person responsible for personal information

Our person in charge of the protection of personal information can be reached at info@sonixos.com, by phone at 1.888.878.6922, or by mail at Sonix OS, 3954 Boul. Leman, Laval, QC H7E 1A1.

2. Information we collect

• Information you give us: name, email address, phone number, company name, and the details of your project when you fill out a contact or quote form, call us, or email us.
• Client account and service information: billing details, contract information and data needed to deliver our services, such as access to your website, CRM or social media accounts.
• Information collected automatically: IP address, browser type, device, pages visited, referring site and time spent on the website, collected through cookies and similar technologies. See our Cookies Management page.

We do not knowingly collect personal information from children under 14.

3. How we use your information

• to answer your questions and prepare quotes;
• to provide, manage and bill the services you order;
• to communicate with you about your project and our services;
• to send newsletters or promotional messages, only with your consent, which you can withdraw at any time;
• to measure and improve the website and our marketing, with your consent where required;
• to protect the security of the website and comply with our legal obligations.

We only use your information for the purposes for which it was collected, unless you consent to another use or the law permits it.

4. Consent

By submitting information through our forms or contacting us, you consent to its collection and use for the purposes described above. Non-essential cookies are used only with your consent. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

5. Sharing your information

We do not sell your personal information. We share it only with:

• service providers that help us operate our business, such as web hosting, CRM, email, payment processing and analytics providers, who are bound by confidentiality obligations and may use the information only to perform services for us;
• advertising and social media platforms, where you have consented to marketing cookies;
• authorities, when required by law or to protect our rights.

6. Information stored outside Québec

Some of our service providers may store or process information outside Québec, including in other Canadian provinces and the United States. Before communicating information outside Québec, we assess whether it will receive adequate protection, and we require our providers to protect it by contract. Information stored in another jurisdiction may be accessible to that jurisdiction’s authorities.

7. Retention

We keep personal information only as long as necessary for the purposes for which it was collected, or as required by law (for example, tax and accounting records). It is then securely destroyed or anonymized.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls limited to authorized staff, and secure hosting. No method of transmission over the internet is completely secure. If a confidentiality incident presents a risk of serious injury, we will notify the Commission d’accès à l’information and the affected individuals as required by law.

9. Your rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you and obtain a copy;
• request correction of inaccurate, incomplete or outdated information;
• withdraw your consent or request that we stop disseminating your information;
• request deletion of information that is no longer needed;
• receive computerized information you provided in a structured, commonly used format;
• file a complaint with us, or with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

To exercise these rights, write to info@sonixos.com. We will respond within 30 days and may need to verify your identity first.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. The new version will be posted on this page with an updated date.

11. Contact us

For any question or complaint about this Privacy Policy or our handling of your personal information, contact us at info@sonixos.com or 1.888.878.6922. See also our Terms of Use.